What languages are supported?
We currently support:
- Dutch (BE)
- English (Australia)
- English (UK)
- English (US)
- French (Canada)
- Spanish (North American)
More to come – Other languages from Acapela’s language portfolio will be added in the future.
How do I log into the MOV recorder application?
To log into the MOV recorder use the same login/password than the one you use to login onto the ‘my-own-voice’ website.
How do I get started with 'my-own-voice'?
You need to contact us via the ‘Start now’ section to get login credentials, and then choose your language and start the recording.
Where do I download the MOV recorder application?
To download the application, click on ‘Record’ after logging in, download the application on your computer, unpack it, launch the installer and follow the installation instructions.
How to run the my-own-voice recorder and service in clinics, hospital and in other places that apply firewall rules?
‘my-own-voice’ uses TCP numbers for the host-to-host connectivity protocols through the usage of my-own-voice recorder.
Acapela is aware that some facilities apply firewall rules which prevent from a correct usage of the my-own-voice recorder.
In some cases, one cannot log in to the ‘my-own-voice’ recorder and get stuck in the first window, in other cases one cannot display the phrase to be recorded.
Should you encounter such issues, please do get in touch with your IT administrator in order to open TCP number 8080.
You can always get in touch with our support.
How do we prevent issues between the microphone's default settings in conjunction with the use of the Acapela Recorder application?
The MOV Recorder must have total control over the microphone function. On the latest Windows and MAC OS X operating systems, the default settings might possibly prevent the MOV Recorder from working properly.
On Windows 10, you may verify the following:
- In the settings panel (Windows + i) > Privacy > Microphone >
- Ensure that “Allow apps to access your microphone” and “Allow desktop apps to access your microphone” are both on the “ON” position
On MacOS 10.14 and higher:
- On your Mac, go to the Apple menu > System Preferences, click Security & Privacy, then click on Privacy.
- Select Microphone.
- Select the tickbox next to the “Acapela Recorder” app to allow it to access the microphone.
Can I do the recordings at home?
The better the recording quality – the better the resulting computer voice.
An ideal set up would be a professional studio, and someone monitoring your pronunciation.
However, if you do not have the possibility to record in a professional studio, you can do the recording in a quiet room at home at your convenience.
Avoid street and traffic noise, and remove any other source of background noise (e.g. ticking clocks, mobiles, barking dogs, noisy neighbors etc.) to avoid getting them into your recordings.
What is the Acapela Recorder option?
From the Options tab of the Acapela recorder, you can:
- Select your input device from the list in E
- Select the auto mode in F (auto mode is a function to read the script automatically and allows the user to record a sentence before moving to the next one)
- Select the vocal/pronunciation guidance mode which reads each sentence before the user begins recording (pronunciation guidance) by checking G
- Select your output device from the list in H
Do I need any special equipment?
To complete the recordings, you will require a good Internet connection and a computer.
You will need a good quality directional microphone (see suggested microphone specifications below). The advantage of a head-mounted microphone is that it allows you to keep more or less the same distance.
Just keep in mind not to breath directly into the microphone.
We do not advise recording with a built-in laptop microphone, because:
- It is difficult to keep a consistent distance from your laptop microphone and to maintain good posture as you speak.
- Built-in microphones are usually omnidirectional and designed to pick up sounds from everywhere, thus also ambient noise!
- They are often of inferior quality compared to the head-mounted ones.
What specification should the microphone have?
As explained in the “What microphone should I use?” section, we always suggest using a head-mounted microphone (headset) to keep the distance between the microphone and mouth constant.
Regarding quality, we suggest that the microphone meets the following specifications:
- Directional Microphone
- Noise cancellation
- Frequency range from 80Hz to 15 000Hz
What microphone should I use?
The recordings can be done from home through our website interface with a headphone set. You can try using a quality directional headset microphone (like e.g. a Logitech H650E Headset Microphone, Logitech H570E Microphone).
Stick to the same distance from your mouth to the microphone and maintain computer volume settings as in the previous sessions.
Avoid making breathing sound directly into the microphone to prevent clipping.
What volume of reading materials do I need to record and to create a voice?
You will need reading materials that reach a volume of 350 sentences to create a voice. The sentences should be phonetically balanced and contain all the sound combinations necessary to synthesize the target language. The synthetic voice will be capable of reproducing any written text.
How much time will it take to complete the my-own-voice recordings?
The number of sentences you will need to record is 350. It may take between 1 to 1.5 hour to record the complete set, depending on how efficient you are.
The total set of sentences doesn’t need to be recorded in one session, but can be split over different sessions depending on your available time and voice constraints.
Should I make the recording in one session?
You will begin with 10 sentences, which will enable Acapela to review and approve the quality (email notification).
Then, you can record the additional phrases (340) in one session (average between 60-90 minutes) or with multiple sessions, but within a short time interval (e.g : 2 sessions of 45 minutes within 2 or 3 days).
It is always recommended to make the recording within a short time interval to avoid changes in the voice. Our statistics show that recordings completed within 2 or 3 days provide optimal results.
How should I speak to get the best text-to-speech quality?
Here is a list of tips for the recording session and on how to improve the voice quality:
- Try to make volume/clipping controlled recordings and use a good quality microphone.
- Keep to the pronunciation in the sound example for each sentence and keep a constant speech rate and voice volume throughout the sessions.
- Well-articulated and steady speech and breathing may give better segmentation results, but keep the pronunciation natural by all means (do not over pronounce separate sounds or syllables).
- Keep the same pace and a similar pitch level, intonation, speech rate and voice quality as in previous sessions. E.g. If your nose is blocked, you will sound more nasal. Listen to your own recordings from previous sessions prior to the start of the new one and stick to your own voice and microphone settings from the previous sessions.
- Be aware that your TTS will sound relatively similar to the way you choose to speak.
- Exaggerated or very “jumpy” intonation might produce a somewhat mediocre synthesis result.
- You should read a few sentences before the real recording starts, to warm up the voice.
- Avoid big meals during the recordings. Avoid strong sugary or salty snacks/drinks so as not to dry out your vocal chords or cause an abnormal production of mucous that might impair your way of speaking.
- Take enough breaks, drink room-temperature water (before you are actually thirsty), and do not push your voice to the limits (if you are untrained, the voice quality might change as you get tired).
- Warm up your voice, and keep going, while you are “in the flow”.
- A complete 2-hour session should be possible for an untrained healthy speaker (with some pauses in between).
- Clearing your voice can help, but if you find yourself doing this too often, take a small break or drink some water.
How do I monitor the recording quality?
There are several steps/tips to consider: Keep the same mouth-to-mike distance and computer volume settings across different sessions.
- Calibrate your microphone at the start of the Acapela recorder (A. in the picture below)
- A green light indicates the sentence has been recorded, a yellow light indicates the ongoing recordings and the red light indicates that the sentence has to be recorded. (B. in the picture below)
- You can listen to what you have recorded by pressing C. (available if the file has been saved)
- Listen to the example of standard pronunciation in D.
Examples of the recording interface:
What do I need to run the MOV recorder application?
The MOV recorder application works on Windows (Windows 7, Windows 8 and Windows 10) and Mac OSX (10.9 and higher).A Java component is installed together with the Acapela Recorder application.
The MOV recorder apps require an internet connection to be active all the time.
Can I switch between different versions of the recorder application?
Yes, all data are saved online so as long as you use the same login and password you can switch between the Windows and Mac OSX versions of the application. However make sure that only one version of the recorder application is running at a time.
Can Acapela check the recording quality of the recordings and give feedback?
At Acapela, we monitor the recordings and more specifically when a new recording is started, we check the quality after few sentences just to make sure that the basic quality requirements are met. If this is not the case, we contact the speaker.
What are the most important things to keep in mind to ensure a quality recording?
Here we state the most important aspects to consider for a successful recording. More details and tips are provided in the rest of the FAQ.
- Use a headset microphone to keep the mouth-to-microphone distance constant throughout the recording, and use the same microphone for the entire recording.
- If possible, make all the recordings in the same room in order to maintain a constant acoustic and background noise during the whole recording.
- Always use the calibrate function before each session.
- Speak normally in a relaxed way, do not over-articulate or use exaggerated intonations.
- After pausing the recording, listen to some of the previous recordings before starting with new ones, to make sure you continue with a similar tone and intonation.
- Take pauses whenever you feel tired, and drink water regularly during the recordings.
What do I do if I don’t know how to pronounce a word?
Listen to the pronunciation example on the recording interface by clicking on the sentence (D):
The better your pronunciation matches the pronunciation “expected by the system, the better a TTS (Text-to-Speech) version (synthetic voice) you will get. “Stick to the punctuation in the sentence: i.e. make pauses, where there is punctuation (e.g , ; :), and avoid pauses in other places. recorded as it is.
Q: What if my accent is different from the sound example in the sentence? A: Normally a different accent even a non-native accent should not be a problem for a “correct” reproduction of your voice as it is, as long as you are more or less consistent in the difference to the main accent. Some differences, affecting the order of sounds may turn out more disruptive than inherent sound characteristics : such as e.g.
- pronouncing intrusive sounds in English “law-r-an-order”.
- or choosing a different variant pronunciation than the one assumed by the system (e.g. often : [O1 f @ n ] vs. [O1 f t @ n ]).
- Such intrusive/reordered sounds might inadvertently show up in the resulting synthesis in places where you do not expect them.
If you are not sure about how to pronounce a chain of sounds or a word in a sentence, listen to the pronunciation example for the sentence and copy it.
How can I access text-to-speech demo after the recordings?
After the recordings, the user will have access to the online demo version of text-to-speech (TTS) through the personal login on My-Own-voice website. An example of the page is shown below.
The access to your voice interface is strictly personal under user login and password.
What is the best way to test my voice in the demo?
For a more realistic test we recommend testing the demo using the speaker and not the headphones, as this will be the way the product will be used. We also encourage testing using portable units like tablet, smartphones and other internet-connected devices to get as close as possible to the real experience when testing the voice via the demo.
What is next ? How do I use my voice on a Speech Generating Device (SGD) ?
Once you have tested your voice online with the type & talk demo (free of charge), you can purchase your voice and use it offline in a specific hardware or software (application).
You can purchase your voice directly through Acapela or via a third party (partner, reseller, a national health insurance program or other).
Your voice can be delivered in different formats including Windows, iOS or Android.
Once the process is completed, you will receive a link to download your voice as a package.
Following are the details :
· For Windows : you will receive a SAPI version of your voice with instructions on how to install it as a built-in system voice. The voice can be then be used with a SAPI compatible device (e.g : Grid 3 for Windows, Prentke Accent products line, Tobii Dynavox Communicator etc.)
· For iOS : your voice will be created in an iOS version and uploaded to our Acapela Voice Server (AVS) my-own-voice. Your voice can then be downloaded and used in a partner’s application that supports the my-own-voice architecture/integration. You will need to fill in your my-own-voice credentials onto the partner’s application in order to retrieve your voice.
· For Android : your voice can be installed as a built-in system voice (built-in – similar to a SAPI voice on a Windows operating system). To install a voice, you will need to use the Acapela TTS Voice app on Playstore. Please check the guidelines here.
Do you keep the material uploaded for message banking forever?
The material uploaded by each voice created is stored and used only during the creation process. All materials are deleted from our servers once the voice is created and is made available for listening online. It is the user’s responsibility to ensure that the material uploaded is backed up and saved properly.
How long do you keep the recordings and the voice that was created?
The voice created is stored for a period of one year in our system (legal commitment). On the practical side, this does not necessarily mean that we would delete the material, unless the patient or relatives instruct ACAPELA to do so.
However, partial recordings of an uncompleted script will only be stored for one year.
What are the security measures for my-own-voice?
My-own-voice security measures:
Acapela Group ensures a high level of security measures in all of our code that is exposed to networks or servers outside of our company and especially ones that use cloud backend services that must be secured against all possible hackings techniques. The security measures shall remain active at all times.
Acapela Group considers that security is becoming an increasingly problematic issue.
In order to maintain a continuously stable, robuste and secure service (including software components), Acapela Group has elaborated a Security Assurance Policy at several levels.
Front level –
My-own-voice is secured at the front with a 2-step verification/encryption : 1) https SSL encryption and 2) my-own-voice credentials (login & password unique to an user).
SSL Certificates are small data files that digitally bind a cryptographic key to an organization’s details. When installed on a web server, it activates the padlock and the https protocol and allows secure connections from a web server to a browser. In the my-own-voice usage, SSL is used to secure data transfer and logins.
On the top of the front level security, my-own-voice is under 24/7 watchdog monitoring to scrutinize any possible abnormal activities.
Medium level –
Acapela Group performs all the updates and upgrades to the following components of the service:
• My-own-voice Content Management System
• System Kernel (C/S architecture)
My-own-voice service & software is backed up each day on an offline secure architecture.
We also perform a continuous auditing process via a 3rd party auditor (tasks including, non-exclusive lists, set password policies, make multi-factor authentication mandatory, manage SaaS access and permissions, enable anti-phishing protections, turn on unintended external reply warning, set external sharing standards, set up message encryption, set up data loss prevention policies)
Back level –
All the recordings and voices created are securely stored from beginning to end via my-own-voice.
All of our servers are located in Europe. ISO and Code of conduct are available here.
The user acknowledges that there is a risk that any material or data generated, stored, transmitted or used via or in connection with my-own-voice may be irretrievably damaged or lost if there is a failure or the suspension or termination of the Services and that the Supplier shall be under no obligation to back-up all such material or data. The user shall take any precautionary measures for preserving such material or data (once a synthetic voice is created) in the event of loss, or damage, however it may be caused. (ACAPELA recommends that users purchase and download their voice as soon as it is created and that they back it up regularly (once a month).
The personal data stored by the user shall not be transferred by ACAPELA to a country that is not recognized by the European Commission as providing an adequate level of protection and security.
How to get complete information about the product?
The FAQ on this page is mostly concerned with technical aspects of the recording, for a complete production description please visit the learn more page of the my-own-voice website.